FAQ

FAQ 

Has my order shipped?

Most orders ship out of our facility in 2-3 business days if it has NO personalization, 5-7 business days if personalization is needed. Once your order is placed the clock starts the next business day for production time.  We are closed on weekends.  You will receive an email when we ship your order that will include your tracking number. This tracking number will become active upon the package being scanned by the carrier. Please plan ahead on purchases during peak times, (typically July through December) will allow your merchandise to arrive when needed. Please keep in mind when selecting a shipping method, shipping days outlined on each method is the carriers estimated time of delivery and is started ONLY after the package is scanned by the carrier. This does not include weekends.

How do I change quantities or cancel an item in my order?

To ensure fast production times, all orders are processed immediately upon receipt. Because of this, we are unable to offer order changes, modifications, or cancellations once an order has been placed.

What order do I add my initials for my monogram?

The first letter is the initial of your first name, the second letter is the initial of your last name and the third letter is the initial of your middle name.  First, Last, Middle.  Monogram orders are printed EXACTLY in the order you type them when the order is placed.

Sample Placement:

Name: Katie Ann Smith would be KSA

Can I do a custom design that's not on your website?

Please email us at gamedaytraditionscompany@gmail.com with details about what you are looking for. We will review your request and let you know if it is something we can accommodate, along with pricing information for a custom order.

How do I track my order?

When your order is SHIPPED, we will send you an email providing you with your tracking information. Your tracking information WILL NOT become active until your order leaves our warehouse and is scanned by the carrier.

My order never arrived.

Before contacting us, please track your package using the tracking number provided in your shipping confirmation email. If you have not received a shipping confirmation email, your order has not shipped yet.

If your tracking status shows "Delivered" but you have not received your package, you will need to contact the shipping carrier (USPS, FedEx, or UPS) directly to file a claim or request additional information. We have access to the same tracking information available to you and are unable to provide additional delivery details.

Carriers can often provide helpful information such as delivery timestamps, GPS coordinates, and additional details that may assist in locating your package.

USPS Link: https://www.usps.com/help/claims.htm

FedEx Link: https://www.fedex.com/en-us/customer-support/claims.html

An item is missing from my shipment.

The preferred way to contact us is by email at gamedaytraditionscompany@gmail.com. Please include your name, order number, the item(s) you believe are missing, and the email address used to place the order.

We will review your order details and investigate package weights based on the products ordered, which allows us to quickly identify any discrepancies and assist you as efficiently as possible.